Last updated: September 2026
By creating an account or using CreatorBase, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use the platform. These terms constitute a legally binding agreement between you and CreatorBase. Please read them carefully before using the platform.
CreatorBase is a trading name operated as a business partnership under the laws of England and Wales. CreatorBase is an AI-powered platform for content creators that helps you find brand partnership opportunities, write and send pitch emails, manage your brand deal pipeline, automate follow-ups, analyse competitor activity, and track product exchanges. Features include AI-powered pitch generation, Gmail integration, Prospect Finder, pipeline management, voice training, and inbox scanning.
You must be at least 16 years old to use CreatorBase. By using the platform, you confirm that you are 16 or older, that the information you provide is accurate and complete, and that you have the legal capacity to enter into a binding agreement.
You are responsible for maintaining the security of your account and all activity that occurs under it. You must not share your login credentials with anyone. If you suspect unauthorised access to your account, notify us immediately at hello@creator-base.io. We are not liable for any loss or damage resulting from unauthorised access to your account caused by your failure to keep your credentials secure.
By connecting your Gmail account, you explicitly authorise CreatorBase to: send pitch emails and follow-ups on your behalf from your Gmail address; and scan your Gmail inbox for brand deal replies and surface them in your pipeline. You are solely and exclusively responsible for the content of all emails sent via your account and for ensuring that all outreach complies with applicable law, including the UK Privacy and Electronic Communications Regulations (PECR). CreatorBase acts solely as a technical facilitator — all emails are sent in your name and on your behalf. CreatorBase is not responsible for the outcome, legality, or consequences of any communications sent using the platform. You can revoke Gmail access at any time from Google Account settings or within CreatorBase Settings.
By using CreatorBase's email automation and outreach features, you confirm that: (a) you have a lawful basis under UK PECR and UK GDPR to contact each recipient; (b) you are not using the platform to send unsolicited bulk commercial communications to individuals who have not consented to receive them; (c) all automated emails include an unsubscribe or opt-out mechanism where required by applicable law; and (d) you accept sole legal responsibility for the content, targeting, and lawfulness of all communications sent via the platform. CreatorBase reserves the right to suspend your access immediately if we have reason to believe your use of email features violates applicable law.
CreatorBase uses AI (Anthropic Claude) to generate pitch emails, follow-up messages, bio copy, prospect lists, and other content. AI-generated content is provided as a starting point only and may contain errors, inaccuracies, or content that is unsuitable for your specific circumstances. You are solely responsible for reviewing, editing, and approving all content before it is sent or published. We make no guarantee that AI-generated content will be accurate, effective, complete, or appropriate for any particular purpose. You must not use AI-generated content to misrepresent yourself, your audience, your credentials, or your metrics to any brand or third party. CreatorBase accepts no liability for any consequences arising from your use or reliance on AI-generated content.
CreatorBase provides tools to assist with lead generation, pitch writing, email outreach, brand discovery, and business development. We make no guarantee, representation, or warranty that use of the platform will result in new clients, brand deals, revenue, leads, replies, or any other commercial or financial outcome. Results vary significantly between users and depend on factors entirely outside our control, including market conditions, your individual profile and content quality, the actions of third parties, and broader economic factors. Any examples of outcomes referenced in our marketing materials are illustrative only and do not represent a guarantee of what you will achieve.
You agree not to use CreatorBase to: send spam or unsolicited bulk emails; impersonate any person or brand; make false or misleading claims about your audience, reach, engagement, or credentials; harass, threaten, or abuse any individual or organisation; violate any applicable laws or regulations including data protection, PECR, and consumer protection laws; scrape, copy, or reverse engineer any part of the platform; attempt to gain unauthorised access to any systems or data; use the platform to build a competing or substantially similar product or service; or use the platform in any way that could damage, disable, or impair our services or reputation. We reserve the right to suspend or terminate accounts that violate these terms without notice and without liability to you.
CreatorBase offers three subscription plans: Starter (£9/mo), Pro (£29/mo), and Studio (£59/mo). All plans include a 14-day free trial. No charge is made during the trial period. After the trial, your selected plan will be billed monthly via Stripe. You can cancel at any time before the trial ends and you will not be charged. Subscriptions auto-renew monthly until cancelled. Annual billing is available at a discounted rate (equivalent to 10 months' cost). AI actions reset monthly. Unused actions do not roll over. We reserve the right to change pricing with 30 days' written notice to existing subscribers. At the point of payment, you will be asked to confirm that you wish the service to begin immediately and that you understand this affects your statutory cancellation rights as set out in clause 11.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a new paid subscription within 14 days of purchase without giving a reason (the "cooling-off period"). However, CreatorBase is a digital service that begins immediately upon payment. At checkout, you will be asked to confirm the following: "I request that CreatorBase begins providing the service immediately. I understand that by requesting immediate access, I lose my 14-day right to cancel under the Consumer Contracts Regulations 2013 once the service has begun." By ticking this confirmation and completing payment, you explicitly waive your right to cancel under the cooling-off period in respect of the service already provided. If you did not request immediate access and have not used the platform during the 14-day period, you may still exercise your right to cancel by contacting us at hello@creator-base.io within 14 days of your subscription start date, and we will issue a full refund. This cooling-off waiver applies to paid subscriptions only and does not affect your rights during any free trial period.
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access until then. We do not offer pro-rata refunds for partial months. Refund requests for exceptional circumstances (such as technical failures preventing access to the platform for an extended period) are considered on a case-by-case basis at our sole discretion. Contact hello@creator-base.io within 7 days of a charge to request a review. CreatorBase reserves the right to refuse refund requests where the platform has been used during the billing period in question. Your statutory rights under the Consumer Contracts Regulations 2013 are not affected except as described in clause 11.
Each plan includes a monthly AI action allowance (Starter: 50, Pro: 150, Studio: unlimited). An AI action is counted each time you use a feature powered by AI, including pitch generation, prospect search, follow-up drafting, competitor analysis, and bio generation. If you reach your monthly limit, AI features will be paused until your next billing cycle. We reserve the right to apply additional limits to accounts that abuse the service or use it in ways that place unreasonable load on our systems, without liability to you.
CreatorBase, its design, features, software, branding, and underlying technology are the exclusive property of the CreatorBase partnership and are protected by applicable intellectual property laws. Nothing in these Terms transfers any such rights to you. You retain full ownership of the content you create using the platform, including pitches, profile information, and deal data. By using CreatorBase, you grant us a limited, non-exclusive, royalty-free licence to process and store your content solely to provide the service to you. We will not use your content for any other purpose without your explicit consent.
If you provide feedback, suggestions, or testimonials about the platform, you grant CreatorBase a non-exclusive, royalty-free, perpetual licence to use that feedback to improve the platform. If you provide a testimonial or case study, we will seek your explicit written consent before using your name, likeness, or specific results in any public-facing marketing material. You can withdraw consent for testimonial use at any time by contacting hello@creator-base.io.
Our Privacy Policy explains how we collect, use, and protect your personal data. By using CreatorBase, you agree to our Privacy Policy. We are committed to UK GDPR compliance. Your data is stored securely and is never sold to third parties.
CreatorBase integrates with third-party services including Google, Anthropic, Hunter.io, Stripe, Supabase, Resend, and others. Your use of these integrations is subject to their respective terms of service and privacy policies. We are not responsible for the actions, content, availability, accuracy, or reliability of any third-party services. Interruptions or failures in third-party services do not entitle you to a refund or any other remedy against CreatorBase.
CreatorBase is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, free of viruses or harmful components, or that any defects will be corrected. We do not warrant that brand outreach conducted through the platform will result in successful partnerships, replies, or any commercial outcome. Your use of the platform is entirely at your own risk.
To the maximum extent permitted by applicable law, CreatorBase's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the platform — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount paid by you to CreatorBase in the three calendar months immediately preceding the event giving rise to the claim, or £100, whichever is greater. In no event shall CreatorBase be liable for: any indirect, incidental, consequential, special, exemplary, or punitive damages; loss of profits, revenue, data, business, goodwill, or anticipated savings; losses arising from your reliance on AI-generated content; losses arising from emails or communications sent using the platform; losses caused by third-party service failures; or failure to achieve any commercial outcome, lead, or business result. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
You agree to indemnify, defend, and hold harmless CreatorBase and each of its partners, employees, contractors, and agents from and against any and all claims, liabilities, losses, damages, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of or access to the platform; (b) any content you submit, post, or transmit through the platform; (c) your breach of these Terms; (d) your violation of any applicable law, including PECR or UK GDPR; (e) your violation of any third-party rights, including intellectual property rights or privacy rights; or (f) any emails or communications sent using the platform's automation features. This indemnity obligation will survive termination of your account.
To the maximum extent permitted by applicable law, you agree that any claim or cause of action against CreatorBase must be brought in your individual capacity only. You waive any right to bring or participate in any class action, collective action, group litigation, or representative claim against CreatorBase in any court or tribunal.
CreatorBase shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including: third-party service disruptions (including Google, Anthropic, Hunter.io, Stripe, or Supabase); cyberattacks, hacking, or data breaches affecting third-party infrastructure; changes in law or regulation; internet or telecommunications failures; or any other event of force majeure. We will take reasonable steps to minimise disruption and notify you as soon as practicable.
CreatorBase may suspend or terminate your access to the platform at any time, with or without cause, and without liability to you. Grounds for immediate termination include: breach of these Terms; fraudulent activity; use of the platform in a way that harms other users or our systems; or illegal use of the email automation features. You may cancel your account at any time from your account settings or by contacting hello@creator-base.io. Upon termination, your licence to use the platform ceases immediately. Clauses 14, 16, 18, 19, 20, and 21 survive termination.
These Terms are governed by the laws of England and Wales. Before initiating any legal proceedings, you agree to contact us at hello@creator-base.io and allow 30 days for us to attempt to resolve the matter informally. Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where applicable consumer protection laws in your country of residence provide otherwise.
We reserve the right to update these Terms at any time. We will notify you of material changes by email or via an in-app notice at least 14 days before changes take effect. Continued use of CreatorBase after changes take effect constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the platform and cancel your subscription before the changes take effect.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CreatorBase in relation to your use of the platform and supersede all prior agreements. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect. Waiver: Failure by CreatorBase to enforce any provision shall not constitute a waiver of that provision. Assignment: You may not assign your rights under these Terms without our prior written consent. CreatorBase may assign its rights to any successor entity or partner without notice to you.
For any questions about these Terms, please contact us at hello@creator-base.io. We aim to respond to all enquiries within 5 business days.